EXCHANGES - NON MADE TO ORDER/CUSTOM PIECES

If the size isn't right for you, you’ve got 14 days to exchange and return the item back to us. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.  You can return here.

All sales are final. Please note, we are not a fast fashion brand, we are slow pace and all our items are hand made and made upon order, we do not offer refunds and we advise to shop intentionally. On the occasion your item is eligible for a refund we need the items sent back to us to inspect the product before confirming a refund is eligible.

Once you’ve sent your items back to us, and we have confirmed it meets our returns condition, you should receive your refund within 7 working days of it reaching us. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email welcome@thearchiveuk.com so we can investigate this for you.

If your order is purchased via Store Credit from a previous refund, the order is not eligible for return. The amount issued will exclude all shipping costs, including custom duties, charges and/or taxes.
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For a Full Refund, Cancellations must be requested within 6 hours of placing the order before it goes into production. Once in Production or Post delivery the exchange policy applies.

PRE ORDER / MADE TO ORDER ITEMS

As pre order pieces are produced on a bespoke, made to order basis, we are unable to offer refunds. We are committed to a slower pace of fashion production and only produce once an order has been placed. This means, we only purchase the required fabrics and trims for the order, cut the fabrics specifically for the order, then produce the requested dress. 

CANCELLATION

We kindly ask you to let us know if you would like to cancel your order within 12 hours of placing your order to prevent us from purchasing fabrics, starting production or shipping out the goods.

The Consumer Protection (Distance Selling) Regulations 2000 provides -

EXCEPTIONS TO THE RIGHT TO CANCEL:

13.—(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—

(c) for the supply of goods made to the consumer’s specifications OR clearly personalised OR which by reason of their nature cannot be returned OR are liable to deteriorate or expire rapidly;

If you have any further questions, please email us before ordering. We are always happy to assist!